Billgang will disclose information in response to valid legal process in accordance with our Terms of Service and Privacy Policy and to the extent consistent with the laws and regulations within the United States of America and other applicable laws.
In fulfilling its legal obligations, Billgang respects each and every businesses' privacy. However, we can’t guarantee that the information described in the Privacy Policy or applicable Terms of Service will be available for any given business.
Billgang stores and maintains business information as described in our Privacy Policy and the applicable Terms of Service. You can find examples of information we store in our Privacy Policy.
Notice to businesses
Billgang has a policy of providing notice to the affected businesses regarding the legal process requesting information after 90 days from disclosure unless we are prohibited by law from doing so or in exceptional circumstances, such as emergencies or when notice would be counterproductive.
We will also provide delayed notice upon expiration of a specific non-disclosure period in a court order and where we have a good faith belief that exceptional circumstances no longer exist and we are not otherwise prohibited by law from doing so.
Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited. If your data request draws attention to an ongoing violation of our terms of service, we will take action to prevent further abuse, including actions that may notify the business that we are aware of their misconduct.
Preservation requests
We will take steps to preserve account records in connection with official criminal investigations for a period of 90 days, which may be extended for an additional 90 days upon request by the governmental entity.
You may expeditiously submit formal preservation requests through our mail at [email protected].
Expert testimony or authentication of evidence
Billgang does not provide expert testimony support. In addition, Billgang records are self-authenticating pursuant to law and should not require the testimony of a records custodian.
If a special form of certification is required, attach it to your subpoena or other legal processes.
Requirements to produce business information
To compel Billgang to provide any businesses information, you must obtain a valid subpoena, court order, or search warrant (“Law Enforcement Request”). To compel Billgang to provide any businesses content, you must obtain a valid search warrant.
Please send us an email at [email protected]. When sending us an email, be sure to have the subject line as “Information Request - Law Enforcement”.
Each request must include contact information for the authorized law enforcement agency official submitting the request, including:
Requesting agency name
Requesting agent name and badge/identification number
Requesting agent employer-issued email address
Requesting agent phone contact, including any extension
Requesting agent mailing address (P.O. Box will not be accepted)
Requested response date (see details below for emergency requests)
Does the process differ for requests from international governmental authorities?
International governmental authorities should use the Mutual Legal Assistance Treaty (“MLAT”) request or letters rogatory process to seek business information from Billgang.
Billgang will review and respond to properly submitted preservation requests while the MLAT or letters rogatory process is underway.
To respond to your request(s), we’ll need:
The applicable documents described above
The unique username of the specific storefront (*.billgang.store) and/or the suspected email address used to create their Billgang account
Cost reimbursement
We may seek reimbursement for costs in responding to requests for information as provided by law.
These fees apply on a per-account basis. We may also charge additional fees for costs incurred in responding to unusual or burdensome requests.
Emergency requests
If you are a business and are aware of imminent harm to an individual or individuals, please contact local law enforcement authorities immediately.
Billgang evaluates emergency requests on a case-by-case basis. If you provide information that gives us a good faith belief that there is an emergency involving imminent danger of death or serious physical injury to any person, we may provide information necessary to prevent that harm if we are in a position to do so, consistent with applicable law.
Emergency requests may be submitted via email to [email protected] with the subject line: “Emergency Disclosure Request”.